Technical Support Representative

NRTC Managed Services - Cedar Rapids, IA - Provide world-class customer support for NRTC Managed Services’ ISP partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience. Primary Responsibilities Answer inbound technical support phone calls, chats and emails related to NRTC Managed Services’ ISP partners Consult with customers and provide additional solution in the form of up-selling NRTC Managed Services’ products and services Troubleshoot voice, data, video and connection issues for customers Identify, troubleshoot and assist customers with voice, data, video and connection issues Answer customer service related questions Track and record each phone call and provide a detailed description of the call Provide backup assistance for other Technical Support Representatives Sp... - Permanent - Full-time

source http://jobviewtrack.com/en-in/job-49194179480707004e17410f48321b17154f061c49214f5b4f485e01011a460049150d633a0206481a010a12460b6e585d14001c53767316181101151100260d19014f58584359051b07511122370d0206090c43150449214f5b4f485e01011a460049150d633a0206481a010a12462a0c1d145d57/5c0a37d124f78a9c57fcf1c274221007.html?affid=f584d43114bf1954a48e3ec6be21b6ec