Patient Contact Center Rep

Jacksonville, FL - Answer incoming calls from our patients to provide outstanding customer service in support of our mission, goals and values. ESSENTIAL FUNCTIONS OF THE JOB This list may not include all of the duties that may be assigned. Answer incoming calls by welcoming patients with a professional, upbeat, friendly attitude. Follow prepared scripts based on call type. Register new patients by gathering pertinent information and entering into XPM system. Verify insurance coverage and information. Set patient appointments upon request and identify future visits. Document accurately and efficiently within all systems (XPM, CRM, EHR). Document all questions and messages for Clinicians and label them properly using our telephone communication access protocol. Data entry and maintenance of customer data bases. Properly obtain and confirm patients/caller information abiding by HIPPA law. Collect all necessary and pertinent information over the phone to facilitate timely and accurate physicia... - Permanent - Full-time

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