Healthcare Call Center Supervisor - Non Clinical

United BioSource Corporation. - Saint Louis, MO - Minnesota - Brief Description: The Supervisor - Program Management is responsible for managing the day-to-day activity of the program(s) and supervises a team of entry-level employees. Position may be client facing. Works with the Program Manager to develop policies, procedures, and the business work plan for the program. This position oversees production and service standards and hiring, training, and evaluation of staff. Recognizes, recommends and implements operational improvement. Position may manage a small program with minimal client interface or multiple programs with little client interface. Provides direction, coordinates and supervises the activities of business support, technical support or production team at entry level exempt and/or at non-exempt levels using established policies and procedures. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and ef... - Permanent - Full-time

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