Customer Service Representative - Work At Home

Gc Services Limited Partnership - Jacksonville, FL - Provides quality service and information regarding various available products to inbound callers. Responsibilities Answer incoming/outgoing telephone calls for GC Clients Provide accurate information about client products and services to the caller and educate callers on how to use client products and services Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion. Data entry on tracking systems for recording call notes, questions, and suggestions Provide excellent quality customer service and other duties as assigned Must have basic troubleshooting skills for internet /phone outages Must attend regularly scheduled video conferences for team meetings and one on one coaching Adhere to Company attendance, punctuality, and meal and rest break requirements Maintain concentration and focus in order to meet performance goals React positively to an ongoing, changing environment Demonstrate the ability to handle pressure when attempting t... - Permanent - Full-time

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