Security Operations Specialist

Atlas Air - Purchase, NY - Security Operations Specialist Job ID 2020-3414 # of Openings 1 Category Information Technology City Purchase State NY Company Atlas Air, Inc Overview The primary focus of a Security Operations Specialist is to provide hands-on management, guidance, and recommendations for all operational Information Security platforms. Technical stewardship is expected for security platforms such as (but not limited to) Patch Management, Endpoint Security, Mobile Device Management, and AV/AM services. This role is the primary liaison between Enterprise IT Operations and IT Governance to manage requests and incidents that involve remediation of operational system risks, and facilitate any auditing activities that may be driven by IT Governance or Internal Audit. The role also assists other Enterprise IT Operations members with translating operational risk recommendations in to technical action plans. Maintaining the confidentiality, integrity, and availability of production infrastructures is paramount. Responsibilities Customer and System Support: Provide escalated technical support - Proactively identify, research and resolve technical problems - Responsibility for monitoring and completing tickets in assigned queues - Participate in after-hours on-call support - Participate in after-hours maintenance - Keep IT management apprised of critical issues Design, Engineering, and Innovation: - Facilitate the acquisition and integration of new technology into the environment - Identify and recommend new technology value to the organization - Research technical concepts and educate other team members as needed - Present research / proposed projects to IT management - Participate in technology evaluations - Collaboration with other design teams within IT Monitoring & Optimization: - Review automated infrastructure monitoring systems and escalate appropriately - Provide capacity planning and keep IT management apprised of system capacity needs - Identify improvements to operational capabilities and performance based on best practices - Recommend improvements to systems and IT support process - Recommend implementation standards - Recommend Service Management standards Documentation & Knowledge Management: - Develop quality documentation of technical processes and procedures - Document all ticket and project work - Ensure documentation is sufficient to yield reproducible results - Identify and recommend changes with existing documentation that impacts customer support - Identify, track, any resolve gaps in existing documentation - Assist in policy, security, and compliance documentation efforts when agreed upon Project Delivery: - Track and complete assigned IT projects - Complete tasks in a timely and quality fashion - Adhere to implementation, quality control, and change control standards - Keep IT management apprised of risks to project success - Ensure that projects are delivered on-time, within scope and within budget - Coordinate internal resources and 3rd party/vendors for efficient execution Leadership: - Co-manage work units of internal staff and externally sourced services when agreed upon - Negotiate, collaborate, and consult with all company teams and leaders Qualifications Required Qualifications: - Bachelor's degree or equivalent certification in computer science, cyber security, information technology, or related technical field - 5-7 years of proven networking or systems information security focused experience - Experience working in a team-oriented, collaborative environment - Ability to translate technical security concepts into lay terms - Comfort with presenting in front of technical and non-technical audiences - Experience working in a team-oriented, collaborative environment - Demonstrated results orientation, initiative, attention to detail, and customer service orientation - Excellent written, verbal and presentation communication skills - Strong understanding of the TCP/IP protocol suite, OSI model, IP, UDP, and network services such as DHCP and DNS - Subject Matter Expertise with standard authentication protocols - Subject Matter Expertise with layer 2 and three networking technology and protocols, routing and switching, SPAN/Tap technology - Subject Matter Expertise with Implementation of Cisco ASA firewalls, routers, VPN and other devices including switches, wireless access points, DMZ, IP addressing, and VPN solutions - Strong understanding of SSL/TLS - Subject Matter Expertise with Intrusion Detection/Prevention technology and writing signatures - Subject Matter Expertise with implementing multifactor authentication technology Desired Qualifications: - Experience with TACACS/RADIUS - Experience with Syslog/SNMP - Experience with Active Directory security - Experience with secure configuration of IIS, Microsoft SQL Server - Experience with Bluecoat Proxy systems - Experience with the following products: Riverbed Cascade, ArcSight ESM and Logger; Tripwire; SNORT, Gigamon, FireEye, Cisco ISE, Cisco ACS, Cisco IOS, and general network security management and logging applications - Experience with SPAN port replication/aggregation technology - Experience with scripting (e.g. Python/Perl/PowerShell) Special demands : - This position may require travel on an as-needed basis to domestic and international company locations and training events. The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at To view our Pay Transparency Statement, please click here: Pay Transparency Statement GH19 #LI-KF... - Permanent - Full-time

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