Performance Analyst

USA - Job Description Job Description Summary We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help you achieve it. We are seeking a Performance Analyst to join AMS. The main activities vary according to the number of client accounts being supported but predominantly includes monitoring performance against key metrics, reporting, analysis, forecasting, invoicing, compliance and supporting continuous improvement. The Performance Analyst will work within large, matrixed international teams in a highly regulated environment. They will report into the Americas Head of Performance Management and work closely with Account’s team leaders to enable compliant and efficient operations. Accountabilities OPERATIONAL PERFORMANCE Directly or through Business Intelligence teams, deliver timely, efficient and accurate reporting. Support accounts with ad-hoc and manual data requests whilst driving standardization, automation and roll-out of performance and insight led dashboards. Assist the Account’s team leadership and Performance Manager in educating the account team on process adherence and proper usage of tools. Monitor data integrity and flag issues to Account’s team. Monitor and interpret automated early warnings and help Account’s team Leaders mitigate risks of missing SLA’s. Join SLA management reviews with Account’s team as often as capacity allows, supporting the Performance Manager. COMPLIANCE Under the guidance of the Performance Manager, update operations manuals and account process documentation including process flows, screening templates etc. Monitor use by Account’s team and manage updates. Support roll-out of initiatives due to changes in regulations flagged by central Compliance team Support the updating of Compliance and Risk Registers Support and monitor the efficient and compliant on-boarding and off-boarding of account members. FINANCE Support the preparation of financial forecasts by gathering and assessing inputs and associated materials Manage invoicing activity for the accounts including the calculation of sales revenue, ensuring all revenue is accrued and invoiced. Support the performance manager to identify variance between planned and actual financial performance. Provide advanced analysis on trends to enable more accurate forecasting. INNOVATION Analyze performance drivers to identify inefficiencies and opportunities for Continuous Improvement and waste reduction. Assist Account’s team in implementation of changes. Propose reporting metrics that can provide valuable insights to managing the account Support Account Leadership in smaller BD opportunities with data analysis and reporting Position Requirements Advanced analytical and logical reasoning skills; able to discern patterns within information and make logical inferences Skilled at storytelling with data - presenting data-driven insights in a succinct and compelling manner Experience analyzing data with the use of metrics, benchmarks, ratios and forecasting techniques Able to influence internal stakeholders in a highly matrixed environment Strong communication skills: Careful listener and able to convey complex topics clearly and concisely Resourceful and goal oriented. Able to deliver excellent results against rigid deadlines Strong team working skills: eager to collaborate, focused on the collective success, supportive and respectful of others Agile, resilient and positive in response to change or uncertainty. Desirable: Experience with RPO operations Advanced knowledge of Excel. User knowledge of Power BI or similar visualization tools. Experience in financial reporting with demonstrable understanding of terminology. Experience in performance analysis or business intelligence, particularly in productivity and ROI Experience in using predictive analytics to drive productivity We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.... - Permanent - Full-time

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