Network Operations Center (NOC) Engineer

Berkeley Lab - California - The (ESnet) at Berkeley Lab, is a high speed network serving thousands of Department of Energy (DOE) scientists and collaborators, and a global leader in developing and operating high performance network services. ESnet provides DOE scientists with comprehensive connectivity to the global Internet and high bandwidth access to DOE sites and primary science collaborators, including research and education (R&E) networks in the US, Europe, Asia Pacific, and elsewhere. The Networking Operations Center (NOC) Engineer role will work for the ESnet Network Operations Center (NOC) and serve as the primary point of contact between ESnet engineers, DOE sites and vendors to provide initial network diagnoses and early problem resolution. What You Will Do: Will have responsibility for performing ESnet's incident management processes. This includes observing alarms, managing incident tickets, sending notifications, triaging outages and escalating to the appropriate parties when required. Act as the primary external communicator for ESnet operational issues, including receiving requests and questions from ESnet sites, contacting carriers and peers to report problems and communicating network status to the wider ESnet community. Interface with ESnet optical line system NOC. Coordinate scheduled ESnet maintenance, including performing impact analysis and sending notifications. Facilitate remote-hands work at offsite ESnet locations, including coordinating with vendors and managing shipping and receiving of required hardware. Assist with hands-on equipment work required on-site at Berkeley Lab such as power-cycling equipment and replacing hardware. Work on and solve problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Identify and propose opportunities for process improvement and automation. What is Required: No degree required. A minimum of 2 years of related experience; or an equivalent combination of education and experience. Understanding of common networking protocols, including IPv4, IPv6, BGP and STP. Knowledge and experience using the command line on networking switches and routers, such as Cisco and Juniper. Knowledge and experience using the command line shell on Unix-based systems such as Linux or FreeBSD as well as basic system administration tasks such as checking logs, restarting services and rebooting servers. Ability to work independently and contribute to a project team’s effort. Ability to work off -hours shifts (including overnight) in a 3 month rotation schedule. Ability to anticipate problems, resolve ambiguity and take decisive action. Excellent communication and interpersonal skills to interact with team members, vendors and support personnel of all levels. Notes: This is a full-time career appointment, exempt (monthly paid) from overtime pay. This position may be subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment. Work will be primarily performed at Lawrence Berkeley National Lab, 1 Cyclotron Road, Berkeley, CA. Learn About Us: Working at Berkeley Lab has many rewards including a competitive compensation program, excellent health and welfare programs, a retirement program that is second to none, and outstanding development opportunities. To view information about the many rewards that are offered at Berkeley Lab- Berkeley Lab ( ) addresses the world’s most urgent scientific challenges by advancing sustainable energy, protecting human health, creating new materials, and revealing the origin and fate of the universe. Founded in 1931, Berkeley Lab’s scientific expertise has been recognized with 13 Nobel prizes. The University of California manages Berkeley Lab for the U.S. Department of Energy’s Office of Science. Equal Employment Opportunity: Berkeley Lab is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. Berkeley Lab is in compliance with the under 41 CFR 60-1.4. Click to view the poster and supplement: "Equal Employment Opportunity is the Law." Lawrence Berkeley National Laboratory encourages applications from women, minorities, veterans, and other underrepresented groups presently considering scientific research careers.... - Permanent - Full-time

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