Training and Release Writer

Accesso - Lake Mary, FL - Position Overview: We seek a Training and Release Writer to join our Documentation Team. This person will be responsible for creating, enhancing, and maintaining formal written, audiovisual, and verbal materials. They will work alongside software engineers, product managers, operations staff, and production support analysts to fully comprehend enterprise-level transactional software and processes. The Training and Release Writer will be a vital member of a highly collaborative and team-oriented environment. An ideal candidate will have experience writing business requirements for software development as well as with updating large documentation sets with detailed technical information. Location: Lake Mary, Florida ***Please note in light of COVID-19, all of our employees globally are telecommuting until further notice.*** Reports to: VP, Project Management & Documentation Travel Requirement: Less than 10% Responsibilities Include: Create and manage document templates Create documentation that includes, but is not limited to: Process Documentation User Manuals Release Notes Installation and Deployment related Documentation Product Features Application updates for both internal and external stakeholders Training Materials Knowledge Base Articles Enhance the quality of existing written materials by providing editing to address grammar, syntax, professionalism, consistency, clarity, impact, and overall customer focus consistent with company guidelines Identify best practices, formats, and systems for documentation and training delivery Ensure that each department-generated document is customer-focused, clear, concise, compliant, consistent, and in accordance with company and departmental guidelines Review and edit department-generated materials for quality assurance, seeking maximum effectiveness of the final product Partner with technical writers to transform technical specifications into easy to understand written, visual, and/or audiovisual documentation Ensure that all assigned documentation is clear, concise, polished, and organized and that it is stored where it can be located and easily retrieved by the appropriate audiences Identify tools to deploy and manage the document and assets versioning process Support online/website training content Qualifications: 3+ years' experience writing training documentation for software and applications Strong Microsoft office skills (Word/Excel etc.) Experience using Visio for process and logical diagramming Experience creating online help tools Ability to create content for different audiences Strong verbal and written communication skills Ability to work well within a team environment is essential Exceptional organizational skills and the ability to prioritize tasks are vital BS or BA degree (preferably: Science or computing due to technical nature of work) BONUS: Multimedia/graphical experience (PowerPoint/video etc.) BONUS: Previous experience with software languages - HTML, JavaScript, XML, etc. BONUS: Ability to present training materials to an audience that consists of internal and external customers Perks & Benefits: Competitive compensation package including discretionary annual bonus opportunity. 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter); 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about; 2-weeks of paid Parental Leave so you can bond with your child(ren) following a birth, adoption, or foster care placement; Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility; Three different medical insurance plans to choose from, including an employer-contributed HSA; Employer-paid short & long-term disability and life insurance; Matching 401K; Unlimited access to Udemy for Business for continued learning and career development; A flexible work schedule around our core business hours. WORKING AT accesso: accesso is taking precautions to protect the health and wellness of our employees around the world during the current pandemic, including but not limited to the temporary suspension of business travel and the implementation of remote work. Albert Einstein said, “In the midst of difficulty lies opportunity.” At accesso, this time of uncertainty has created opportunities for us to strengthen our partnerships as we continue innovating on future technology needs in a post-COVID world; to grow as a company as we identify areas for improvement in business processes and practices; and to focus on our wellbeing as we learn to navigate a new circumstance while staying meaningfully connected with our individual selves, families and teams. When we are in the office, we have FUN! From our bright, open spaces, foosball and ping-pong tables, caffeine and snack-filled cafes, we've created office environments all over the world that nurture our team members' creativity and fosters our company's core values: Passion, Teamwork, Commitment, Integrity, and Innovation. These values are celebrated globally, by region, and by team through a multitude of recognition programs such as iValue, Rockstar, and Legends Awards. We are empowered to do our jobs and then are recognized and rewarded for doing it well. Our teams work really hard, encourage and motivate one another, and love to celebrate personal and professional accomplishments as a family. This creates an atmosphere where people are eager to solve problems together and want to continuously do better for not only themselves, but for their teams and peers. We are an Equal Opportunity Employer and believe in the power of inclusivity. We are committed to creating a diverse environment for our employees to celebrate one another's unique qualities. Any hiring decision made is assessed on the basis of qualifications, merit, and business need. We are an Equal Opportunity Employer and believe in the power of inclusivity. We are committed to creating a diverse environment for our employees to celebrate one another's unique qualities. Any hiring decision made is assessed on the basis of qualifications, merit, and business need. Read more about at accesso. ABOUT accesso: At accesso, we understand that technology is a critical component to our client's success and the happiness of their guests. No business should have to settle for technology that creates more issues than it solves! Technology should be the solution, not the problem. Our clients need powerful technology solutions to grow their businesses and create connected guest experiences - and accesso delivers! That's why over 1,000 venues in 30 countries have chosen to partner with us.​ ​​ The status quo is not an option. If you're not moving forward, you're falling behind. With our accesso solutions, venues can empower their staff with the control, data and confidence to make informed decisions that will drive revenue, create operational efficiencies and improve guest experiences.... - Permanent - Full-time

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