Operations Coordinator

Accesso - Lake Mary, FL - Position Overview: The Operations Coordinator is responsible for assisting the Director of Operations and Operations Manager in successfully leading the park level management, and park support teams to ensure parallel goals and strategies to reach company customer service and revenue goals. As part of our virtual queuing team, you'll work on our patented suite of virtual queuing technology which has saved over 12 million guests worldwide more than 4.2 billion minutes of waiting in line. The Operations Coordinator will be in charge of developing and maintaining a positive work relationship with all park managers, assisting with any needs that arise as well as aid in hiring and recruiting park level employees.The ideal candidate should enjoy working with guests and associates to resolve issues professionally, and in a fast-paced environment. Location: Lake Mary, FL ***Please note in light of COVID-19, all of our employees globally are telecommuting until further notice.*** Reports to: LoQueue Operations Manager Travel Requirement: Up to 40% Responsibilites Include: Assisting and communicating with the Operations Manager, Operations Director and Vice President LoQueue on projects and tasks. Developing and maintaining a positive work relationship with all park managers assisting with any needs that arise. Assisting with hiring and recruiting park level employees. Keeping track of individual park staffing levels on a weekly basis to ensure adequate staffing. Handling 1st Line Guest Service issues escalated to the Lake Mary corporate office for all LoQueue Park Operations. Being 1st line contact and facilitator for Group Sales; creating and printing tickets/vouchers, creating and managing group sales protocols. Coordinating Conference Calls; taking notes and providing minutes after each call. Maintaining, updating and sending out monthly newsletter. Compiling reports based around labor, Point of Sale, Discount, system related and other projects. Managing Freedom Backoffice needs: updating/adding, PLU's discounts, hotkeys, accounts and passwords. Creating and assisting Video wall content and updates. Assisting with updating mobile point of sale pricing and coordinating park pricing changes with Passport. Gathering and updating pricing Calendars for each location. Creating, reviewing and assisting in approving park signage. Facilitating distribution of marketing material. Maintaining supply inventory for all park operations. Managing and analyzing all park logs including inventory on a daily/weekly basis. Creating and analyzing operational and financial reports. Discussing any technical or operational challenges with park managers on an ongoing basis. Handling a portion of the rotation of support team for all North American operations, providing 24 hour/7 days a week operational support. Inventory control, shipping and receiving- maintaining needs at the local warehouse. Handling shipping the necessary supplies needed for each LoQueue Operation. Conducting basic troubleshooting of accesso LoQueue hardware and software. Creating and maintaining departmental paperwork as needed. Willing to work some holidays and weekends. Providing expertise in all facets of accesso LoQueue operations including technical, operational and guest service. Traveling and spending varied periods of time in our local warehouse. Flexibility to travel (up to 40% of the time) including some weekends and holidays; including last minute travel to support our Operations in all facets. Other job duties and projects that are assigned throughout the season. Qualifications: Understanding of basic computer programs such as Microsoft Office Suite. Experience with Adobe Illustrator. Be prepared to work in an environment that can at times be fast paced. Basic math and accounting skills. Proficiency of English Language. Ability to lift or move up to 25 pounds, and to spend long periods of time standing or moving. Physical activities include bending, stooping, lifting, climbing, carrying, walking, and/or reaching on a frequent basis. Must have reliable transportation. Must be able to work days, evenings, weekends and holidays to meet business needs. Able to work in all weather conditions, both indoors and outdoors. Ability to work with a diversified work force. Must be willing to travel up to 40% of the year. BONUS: Some Recruiting experience. BONUS: Theme Park or Tourism experience. BONUS: Experience with Microsoft Excel and data analysis. Perks & Benefits: Competitive compensation package including discretionary annual bonus opportunity. 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter); 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about; 2-weeks of paid Parental Leave so you can bond with your child(ren) following a birth, adoption, or foster care placement; Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility; Three different medical insurance plans to choose from, including an employer-contributed HSA; Employer-paid short & long-term disability and life insurance; Matching 401K; Unlimited access to Udemy for Business for continued learning and career development; A flexible work schedule around our core business hours. WORKING AT accesso: accesso is taking precautions to protect the health and wellness of our employees around the world during the current pandemic, including but not limited to the temporary suspension of business travel and the implementation of remote work. Albert Einstein said, “In the midst of difficulty lies opportunity.” At accesso, this time of uncertainty has created opportunities for us to strengthen our partnerships as we continue innovating on future technology needs in a post-COVID world; to grow as a company as we identify areas for improvement in business processes and practices; and to focus on our wellbeing as we learn to navigate a new circumstance while staying meaningfully connected with our individual selves, families and teams. When we are in the office, we have FUN! From our bright, open spaces, foosball and ping-pong tables, caffeine and snack-filled cafes, we've created office environments all over the world that nurture our team members' creativity and fosters our company's core values: Passion, Teamwork, Commitment, Integrity, and Innovation. These values are celebrated globally, by region, and by team through a multitude of recognition programs such as iValue, Rockstar, and Legends Awards. We are empowered to do our jobs and then are recognized and rewarded for doing it well. Our teams work really hard, encourage and motivate one another, and love to celebrate personal and professional accomplishments as a family. This creates an atmosphere where people are eager to solve problems together and want to continuously do better for not only themselves, but for their teams and peers. We are an Equal Opportunity Employer and believe in the power of inclusivity. We are committed to creating a diverse environment for our employees to celebrate one another's unique qualities. Any hiring decision made is assessed on the basis of qualifications, merit, and business need. ABOUT accesso: At accesso, we understand that technology is a critical component to our client's success and the happiness of their guests. No business should have to settle for technology that creates more issues than it solves! Technology should be the solution, not the problem. Our clients need powerful technology solutions to grow their businesses and create connected guest experiences - and accesso delivers! That's why over 1,000 venues in 30 countries have chosen to partner with us.​ ​​ The status quo is not an option. If you're not moving forward, you're falling behind. With our accesso solutions, venues can empower their staff with the control, data and confidence to make informed decisions that will drive revenue, create operational efficiencies and improve guest experiences.... - Permanent - Full-time

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