Customer Service Representative

AppleOne - Glen Allen, VA - Looking for a dynamic and experienced Customer Service Associates for immediate openings at a well-established company located in the Richmond area. PREFERRED QUALIFICATIONS: •High School Diploma, GED or Equivalent Certification •2 years of customer service experience, retail or call center THE IDEAL CANDIDATE MUST: •Be proactive •Demonstrate a strong customer focus rooted in empathy •Embrace constant change in a fast-paced, dynamic environment •Communicate effectively with peers, management, and customers •Be a team player •Exercise good judgment and decision-making skills •Balance a human-first approach to customer care in an increasingly technology-driven and digital era •Strong communication skills •Possess the ability to multi task RESPONSIBILITIES: Responsibilities include providing excellent service, via phone and web; answering phone calls, and emails to assist customers. Identify and recommend appropriate services to best meet customers? needs. Participate in promotions and meet monthly goals. In this role, you will assess our customers? various needs to provide expert service and advocate for the best solution to their problems. You?ll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems both big and small. Hours are full-time and this position provides great benefits after 60 days! AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.... - Permanent - Full-time

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