Technical Writer

Accesso - Lake Mary, FL - Position Summary: We are seeking a Technical Writer to join our Documentation Team. This person will be responsible for creating, enhancing, and maintaining formal technical documentation supplied by the team internally and externally. They will work alongside software engineers, product managers, operations staff, and production support analysts to fully comprehend enterprise-level transactional software and processes. US work eligibility required The Technical Writer will be a vital member of a highly collaborative and team-oriented environment. An ideal candidate will have experience writing business requirements for software development as well as with updating large documentation sets with detailed technical information. US work eligibility required Location: Lake Mary, FL ***Please note in light of COVID-19, all of our employees globally are telecommuting until further notice.*** Reports to: VP, Project Management & Documentation Travel Requirement: None Responsibilities Include: Creating and managing document templates Researching and documenting new product enhancements, including use cases and technical requirements based on the technical design Application text content (Online Help etc.) Creating technical documentation that includes, but is not limited to: Process Documentation, User Manuals, Installation and Deployment related Documentation, Product Features, Application updates for both internal and external stakeholders, Training Materials, Knowledge base, Release Notes Qualifications: 3+ years' experience writing technical documentation for software and applications BS or BA degree (preferably: Science or computing due to technical nature of work) Strong Microsoft office skills (Word/Excel etc.) Experience using Visio for process and logical diagramming Experience creating online help tools Ability to create content for different audiences Strong verbal and written communication skills Ability to work well within a team environment is essential Exceptional organizational skills and the ability to prioritize tasks are vital Ability to present training materials to an audience that consists of internal and external customers Previous experience with XML BONUS: Formal technical authoring qualification/membership (e.g. STC Certified Professional Technical Writer) BONUS: Multimedia/graphical experience (PowerPoint/video etc.) BONUS: Software analysis experience Perks & Benefits: Competitive compensation package including discretionary annual bonus opportunity. 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter); 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about; 2-weeks of paid Parental Leave so you can bond with your child(ren) following a birth, adoption, or foster care placement; Three different medical insurance plans to choose from, including an employer-contributed HSA; Employer-paid short & long-term disability and life insurance; Matching 401K; Unlimited access to Udemy for Business for continued learning and career development; A flexible work schedule around our core business hours. WORKING AT accesso: accesso is taking precautions to protect the health and wellness of our employees around the world during the current pandemic, including but not limited to the temporary suspension of business travel and the implementation of remote work. Albert Einstein said, “In the midst of difficulty lies opportunity.” At accesso, this time of uncertainty has created opportunities for us to strengthen our partnerships as we continue innovating on future technology needs in a post-COVID world; to grow as a company as we identify areas for improvement in business processes and practices; and to focus on our wellbeing as we learn to navigate a new circumstance while staying meaningfully connected with our individual selves, families and teams. When we are in the office, we have FUN! From our bright, open spaces, foosball and ping-pong tables, caffeine and snack-filled cafes, we've created office environments all over the world that nurture our team members' creativity and foster our company's core values: Passion, Teamwork, Commitment, Integrity, and Innovation. These values are celebrated globally, by region, and by team through a multitude of recognition programs such as iValue and Rockstar Awards. We are empowered to do our jobs and then are recognized and rewarded for doing them well. Our teams work really hard, encourage and motivate one another, and love to celebrate personal and professional accomplishments as a family. This creates an atmosphere where people are eager to solve problems together and want to continuously do better for not only themselves, but for their teams and peers. We believe in the power of inclusivity and are an Equal Opportunity Employer. We are committed to creating a diverse environment for our employees to celebrate one another's unique qualities. Any hiring decision made is assessed on the basis of qualifications, merit, and business need. ABOUT accesso: At accesso, we understand that technology is a critical component to our client's success and the happiness of their guests. No business should have to settle for technology that creates more issues than it solves! Technology should be the solution, not the problem. Our clients need powerful technology solutions to grow their businesses and create connected guest experiences - and accesso delivers! That's why over 1,000 venues in 30 countries have chosen to partner with us.​ ​​ The status quo is not an option. If you're not moving forward, you're falling behind. With our accesso solutions, venues can empower their staff with the control, data and confidence to make informed decisions that will drive revenue, create operational efficiencies and improve guest experiences.... - Permanent - Full-time

source http://jobviewtrack.com/en-in/job-1f184179480707004e17410f48361c0e1145066a3e01435f585f2f300a0d4f1a4900090d6f5e551340/92fc540047146bdc4a3407f0ec58b09b.html?affid=f584d43114bf1954a48e3ec6be21b6ec