CSR - Work from Home Email Team Specialist

Spherion - Hazleton, PA - The Customer Service Representative is responsible for providing administrative, clerical and customer service support through email. Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns. - Perform data entry accurately. Working hours: 8:30 AM - 6:00 PM Skills: Previous experience in customer service preferred Previous experience with computers, phone systems, and headsets preferred --Data entry and telephone skills; --Excellent organizational, interpersonal, written, and verbal communication skills; --Ability to perform comfortably in a fast-paced work environment; --Ability to successfully execute many complex tasks simultaneously; --Ability to work as a team member, as well as independently. --Responsible for adhering to established safety standards --Must be able to remain in a stationary position for an extended period of time --Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds --Work is constantly performed in an office environment Education: High School Experience: 0-1 years Qualifications: - High School diploma with 1-2 years of experience Must have internet and home computer along with a headset. Must have a RESUME! Please text EMAIL to 570-455-9099 once you complete application and for next steps. Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.... - Temporary - Full-time

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