Service Manager

Evolution Gaming - Philadelphia, PA - Company Description Evolution Gaming is the world's leading provider of video-streamed Live Casino solutions, delivering world-class, 'as real as it gets' live dealer gaming to our licensees, which include many of the world's best-known gaming brands. Our services, which allow licensees' players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards, including the 'Casino Content Supplier of the Year' at the 2019 EGR North America Awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. With multiple European studios and offices as well as a studio and office in Vancouver, Canada, we provide a creative, engaging and enthusiastic environment and unique opportunities to apply your skills and work with passion. With 8 studios globally and over 8000 employees, Evolution Gaming is adding its second location in the US market with the anticipated opening of the Philadelphia studio later this year. The Pennsylvania studio will serve clients operating within the state and hold both generic and dedicated tables, primarily focusing on games like Blackjack, Baccarat and Roulette. Job Description Evolution Gaming is looking for a new addition to our team to be based in an upcoming studio in Philadelphia, PA. The basic responsibilities and expectations for the position are as follows: Ensuring that all tables are operational without interruptions Ensure appropriate number of staff are present for each shift Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity Resolving players' disputes related to the actions of the dealer or any other event that could have affected the integrity of the game Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging and escalating all alerts as necessary Work with internal systems (JIRA, TTS, WIKI, etc.) Recording all events related to major incidents in TTS and producing post resolution incident reports Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products Qualifications Strong written and verbal communication skills An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities Strong leadership skills followed by a professional and open-minded personality at all times An ability to maintain strict confidentiality An ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the team Able to resolve interpersonal and interdepartmental issues An analytical and proactive approach with keen attention to detail A keen skill for multi-tasking along with excellent problem-solving skills An approachable, energetic presence thriving in a high pressure environment Excellent presentation skills A diverse understanding of the complexity and dynamics of working within a multicultural environment. Additional Information This position is an excellent opportunity to join the fast-growing Evolution Gaming team. We also offer: Competitive Salary Paid Time Off Paid Holidays Discounted On-site Gym Employee Referral Program Medical, Dental & Vision Insurance Plans Company Paid Life and AD&D Insurance Commuter Flexible Spending Account (FSA) Nationwide Employee Discount Program Full Training & Growth Opportunities... - Permanent - Full-time

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