IT Support Specialist

Evolution Gaming - Atlantic City, NJ - Company Description Evolution Gaming Group AB is a leading international provider of Business-2-Business products and IT-services for Live Dealer online casinos. Across our 12 sites, we have about 6500 people working in the fields of Game Presenters (Online Casino Dealers) & Hosts, Game Development, Software Engineering, IT-support, Facility build and maintenance as well as people & administrative support services. Evolution was founded in 2006, the company is listed on the Swedish stock exchange Nasdaq since 2015. Our services, which allow licensees' players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple international industry awards, including the 'Casino Content Supplier of the Year' at the 2019 EGR North America Awards. Our New Jersey Studio was launched in August of 2018 as Evolution's first U.S. based Studio to serve a growing base of local clients. The studio currently has about 150 employees, residing in the welcoming casino world of Atlantic City. Job Description Summary The IT Support Specialist is responsible for proper, high quality and timely execution of their job obligations. Responsibilities o First/Second line IT support for company internal users and contractors. o Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment o Configuring, administering and updating Windows, MAC, Linux operating systems on user devices. o Managing user device environment using user device management tools. o Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems. o Physical network related tasks (patching, device installation, ports assignment). o Server and network equipment installation and maintenance, cable patching in data centers and server rooms. o Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning. o Working closely with the facility and security teams to resolve security issues. o Constant development and improvements of local IT infrastructure. o Performing other duties, as asked by the manager, which are related to this position. o Replacing colleagues or direct manager during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work. o Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware. o Accounts management. o Providing IT assets management according to internal procedures. o Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements. o Providing accurate service/system metrics data and reporting on service/system availability, capacity and security. o Timely issues resolution, escalation to third party suppliers and problem analysis and resolution. o Provisioning system updates and deployments according to respective internal procedures. o User request fulfilment according to established SLAs. Qualifications Secondary (higher, special etc.) education. Good written and spoken English. Fundamental IT skills - hardware, OS, applications, networking, security. At least 2 year experience in supporting user IT devices hardware and software. Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services. Fundamental knowledge of IT procedures and security principles. Certifications on IT systems administration/support preferred Enterprise employment experience preferred. Certification on installation and maintenance of Data Centers hardware and infrastructure preferred. Certification on electrical safety qualification preferred. Knowledge on managing IT assets inventory. Knowledge of server OS and networking devices configuration, installation and maintenance preferred. Experience in installation and maintenance of Data Centers hardware (servers, networking) and rack infrastructure (racks, cabling). Knowledge on fundamentals of Data Centers operations - racking, cooling, cabling, power. At least 2 year experience in purchasing of IT hardware and software. Additional Information We offer: Competitive remuneration package Professional and personal development - for the right person there is opportunity for the role to grow in responsibility Social & dynamic working environment Vacation and Holiday time Health benefits including Medical, Dental and Vision coverage plans All your information will be kept confidential according to EEO guidelines.... - Permanent - Full-time

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