PATIENT REGISTRAR 1

Mercy Health Corporation - Lake Geneva, WI - Job Description JOB SUMMARY Responsible for patient registration duties for assigned clinics. Performs other duties as assigned. May be required to work alternate shifts, weekends and overtime during peak periods. ESSENTIAL DUTIES AND RESPONSIBILITIES - Gathers and enters in computer all necessary registration information from patient/family. - Collects all applicable co-pays. - Coordinate placement of patient with appropriate unit. At times of peak census coordinates bed assignment with Registration Department Supervisor or Manager and Nursing Service Office. - Verifies insurance information. Disperses admission information to appropriate departments. Performs pre-admission for patients. - Works closely with clinics and physicians' office to coordinate admissions of patients and appointments for outpatient services. - Documents information pertaining to Advanced Directives into patient charts. - Correctly identifies patients, generates patient identification bracelet, medical record demographic sheet, and labels. Applies correct identification bracelet on patient. - Escorts patient to appropriate area. Must be able to push patient in wheelchair. CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. EDUCATION & EXPERIENCE Graduate of high school or equivalent Two years billing in a healthcare setting preferred Knowledge of all third party payors preferred ADDITIONAL REQUIREMENTS Passing the Driver's License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. OTHER SKILLS AND ABILITIES Basic knowledge of keyboard skills and medical terminology preferred. Excellent oral communication skills/organizational skills Ability to handle stress and problem solve Computer experience preferred Knowledge of HBO & PPP desirable Able to work independently WORK ENVIRONMENT The noise level in the work environment is usually moderate to high. Occupational Exposure: Category B -Some partners in the specified job classification have occupational exposure. AGE OF PATIENTS SERVED Neonate (birth - 28 days) Infant (29 days - less than 1 year) Pediatric (1 year - 12 years) Adolescents (13 years - 17 years) Adult (18 years - 64 years) Geriatric (65 years and older) INFORMATION ACCESS Partner may access patient care information needed to perform their job duties. WORK CONTACT GROUP Partners, physicians, patients/family, visitors, vendors SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. Medium work exerting 10 to 25 lbs of force frequently and 25 to 60 lbs of force occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk and hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision. Prolonged sitting. Manual dexterity needed to operate telephone and keyboard. Must be able to push patient in wheelchair. LEVEL OF SUPERVISION Some independent judgment is required, but alternatives are limited by standard practices or procedures. SUPERVISES This job has no supervisory responsibilities. EOE & AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans.... - Permanent - Full-time

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