Account Specialist

BlueCross BlueShield of Western New York - Buffalo, NY - Job Description Responsible for the maintenance of subscriber and member eligibility activity and the generation of accurate and timely bills for a specific set of subscribers and groups; resolves questions from groups and subscribers regarding eligibility and billing utilizing departmental, corporate and regulatory guidelines; reconciles premium payments and reports accurate receivable information. Knowledge and Skills Must meet qualifications to perform the job including satisfactory completion of all training and testing Typing Skills : 30 WPM Microsoft Excel test Job Content test - successful completion Ability to multitask in fast paced environment Well organized with ability to adapt to changing business environment; exhibits attention to details and time management skills Proficiency in English language skills, including spelling, punctuation and grammar, in both written and verbal communication Ability to effectively communicate with internal and external contacts in a professional manner Working knowledge of personal computer and application software such as Microsoft Office Ability to utilize basic office equipment including PC, scanner, telephone, copier, printer, fax, calculator Computer Software typically used: Facets, Excel, Content Manager, Access Qualifications Problem Solving Skills: Identifies eligibility or billing issues and uses available resources to determine appropriate actions. External Contacts: Subscribers, Employer Groups (some travel as requested) About Us At BlueCross BlueShield of Western New York, we believe in passion, excellence, and respect. Employees enjoy guaranteed career development opportunities, robust health care coverage, and work-life programs to help them thrive in every stage of their lives. We give back to Western New York through programs and volunteer work that have the greatest impact on the health of the community we serve. As the region's strongest community-based, not-for-profit health plan, BlueCross BlueShield of Western New York aims to inspire and help our members achieve their best health and wellness. Join us in building a healthier future in the place we call home. Company BlueCross BlueShield of WNY Status Full Time Regular Experience 1 year previous related experience One(1)year related experience Hours 8:30am-5:00 pm Working Conditions Must be able to work in an office environment Travel to employer group locations, as required. Physical Effort: Minimum; typical of most office work. Mostly sedentary work. Weight: lift/carry/push/pull under 10 lbs. Prolonged Standing Walking Repetitive Motion Reaching Bending Manual Dexterity Req: Eye-hand coordination and manual dexterity sufficient to effectively utilize various office equipment (phone, computer, fax machine, printer, copier, filing cabinet, etc) Manual Dexterity Req: Eye-hand coordination and manual dexterity sufficient to effectively use a computer with all its components for prolonged periods of time and for the majority of required tasks Vision Req: Close vision (clear vision at 20 inches or less) Vision Req: Distance (clear vision at 20 feet or more) Education Required Education:HS/GED... - Permanent - Full-time

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