Help Desk Technician

HTG, Inc. - Portland, OR - Help Desk Technician Summary/Objective The Help Desk Technician position will provide end user and technical support to client. To succeed in this role, the ideal candidate should have excellent customer service and communication skills. Major job duties include but are not limited to: troubleshooting and resolving customer tickets according to company standards, monitoring alerts and batch jobs to ensure completion, and escalating any issues to the appropriate department. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to monitor alerts and batch jobs to ensure timely completion and/or escalation if necessary. Set up and maintain PCs, notebook computers, tablets, and printers Maintain optimal performance of desktop computers and printers Ensure system integrity, assist in installation of technical upgrades or repairs Perform telecommunications trouble shooting Ability to read, understand, and follow documentation on technical processes and procedures Ability to troubleshoot computer hardware and software issues, isolate problems, - and resolve Ability to troubleshoot Multi-function printers and scanners, both network and direct Ability to troubleshoot basic network issues related to hardware and Wi-Fi Maintain strict confidentiality of all client information Cultivate positive working relationships with both internal and external stakeholders Report consistently and on time to work Ability to work independently with little supervision Position Type/Expected Hours of Work This is a full-time position. Although it will start remote, candidate will be expected to move to an onsite work environment, and it could be in Tualatin or downtown Portland – determined by customer demand. This is a swing shift job, and after initial training period of 2-4 weeks, the working hours will be 7pm to 7am on a rotating schedule, 3 days on one week and 4 days on the following week. Required Education and Experience. A minimum one year of customer-facing desktop support experience. Solid working knowledge of Microsoft office suite products and operating systems Solid working knowledge of hardware including various modern laptops and desktops. Active directory, user profiles and password resets Experience with Solarwinds or other network monitoring platforms is a plus Experience with ServiceNow is desirable Preferred Education and Experience CompTIA A+ and/or Network + Certification... - Permanent - Full-time

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