Client Solutions Specialist, Distribution

Accesso - Lake Mary, FL - Position Overview: We are looking for a passionate, motivated and resourceful Client Solutions Specialist, to join the team, to offer top level customer services to our customers, selling tickets for some of world's top entertainment and leisure brands. Our global distribution platform uses an API to seamlessly connect venues and resellers in real time, eliminating fraud risks, breakage and manual redemption processes. Our platform enables venues to connect with major resellers around the globe without the burden of expensive and intricate development work and allows resellers to gain broader inventory by providing connections to venues of any size with a single API plugin. As part of our distribution team, you'll be helping resellers and venues connect in win-win partnerships while also providing a better experience for their patrons. We are looking to expand our existing team and seek a candidate to assist in customer services. The role offers the candidate an excellent opportunity to grow into a wider operations role. The ideal candidate will have interest in working in providing top level customer care and will ideally understand the entertainment and leisure industry, though the latter is not strictly essential for a candidate eager to learn. Strong and confident telephone and written skills are required as you will often be liaising with customers, venue box offices, producers and distribution channels including Amazon and major national newspapers. Location: Lake Mary, FL ***Please note in light of COVID-19, all of our employees globally are telecommuting until further notice.*** Reports to: Head of Operations, Ingresso Travel Requirement: 10% Responsibilities Include: Answering Customer Service Telephone queries. Responding to online/email Customer Service queries. Reporting to venues box offices and suppliers. Liaison with venue box offices on behalf of clients. Working with social buying and social media channels. Proactively provide ideas and solutions towards the improvement of the business. Any other reasonable operational duty as requested. Qualifications: Bachelor's Degree in Business, Technology or a related field is a bonus. Experience in a Customer Service Role Exceptional attention to detail Excellent Telephone Manner Experience of MS Office (Word, Excel and Powerpoint) Strong numeric skills Great communication skills (verbal and written) A team player that is adaptable and flexible BONUS: Experience of a Venue Ticketing system BONUS: Experience of enta ticketing system Perks & Benefits: Competitive compensation package including discretionary annual bonus opportunity. 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter); 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about; Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility; Three different medical insurance plans to choose from, including an employer-contributed HSA; Employer-paid short & long-term disability and life insurance; Matching 401K; Unlimited access to Udemy for Business for continued learning and career development. A flexible work schedule around our core business hours. WORKING AT accesso: accesso is taking precautions to protect the health and wellness of our employees around the world during the current pandemic, including but not limited to the temporary suspension of business travel and the implementation of remote work. Albert Einstein said, “In the midst of difficulty lies opportunity.” At accesso, this time of uncertainty has created opportunities for us to strengthen our partnerships as we continue innovating on future technology needs in a post-COVID world; to grow as a company as we identify areas for improvement in business processes and practices; and to focus on our wellbeing as we learn to navigate a new circumstance while staying meaningfully connected with our individual selves, families and teams. When we are in the office, we have FUN! From our bright, open spaces, foosball and ping-pong tables, caffeine and snack-filled cafes, we've created office environments all over the world that nurture our team members' creativity and fosters our company's core values: Passion, Teamwork, Commitment, Integrity, and Innovation. These values are celebrated globally through a multitude of recognition programs such as iValue and accesso All Stars. We are empowered to do our jobs and then are recognized and rewarded for doing it well. Our teams work really hard, encourage and motivate one another, and love to celebrate personal and professional accomplishments as a family. This creates an atmosphere where people are eager to solve problems together and want to continuously do better for not only themselves, but for their teams and peers. We are an Equal Opportunity Employer and believe in the power of inclusivity. We are committed to creating a diverse environment for our employees to celebrate one another's unique qualities. Any hiring decision made is assessed on the basis of qualifications, merit, and business need. Read more about at accesso. ABOUT accesso: At accesso, we understand that technology is a critical component to our client's success and the happiness of their guests. No business should have to settle for technology that creates more issues than it solves! Technology should be the solution, not the problem. Our clients need powerful technology solutions to grow their businesses and create connected guest experiences - and accesso delivers! That's why over 1,000 venues in 30 countries have chosen to partner with us.​ ​​ The status quo is not an option. If you're not moving forward, you're falling behind. With our accesso solutions, venues can empower their staff with the control, data and confidence to make informed decisions that will drive revenue, create operational efficiencies and improve guest experiences.... - Permanent - Full-time

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