Capgemini - Kolkata, West Bengal - Roles and Responsibilities To provide a service delivery in Procurement domain with Knowledge of Procurement – Indirect & Direct, Master Data Management, Catalog, Spot Buy, Competitive bidding, Catalog, P2P helpdesk (Add on knowledge on GRIR -Accounts Payable, Purchase card) Working with the team to ensure that the SLA’s for the process are being met Work on Business Process Improvements or continuous process improvements to improve productivity across teams Work directly with customer and deliver error free services to the customer Develop, manage and mentor team members which includes performance appraisal Lead a team of Associates, Senior Associates & Process Leads in service delivery specific to customer’s Procurement operations Ownership of operational and dashboard reporting as per the agreed timelines & formats with the customer Ensures that the desk top procedures (DTP) are updated periodically and the DTP is followed by the team diligently for executing the processes...
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