Process Developer \u2013 Human Resource Shared Services

Genpact - India - Job Description :In this role, you will be responsible for below mentioned responsibilities:Own and manage Customer support/ Ticket Handling via HelpmateWork with Knowledge Managers & Community Managers to ensure Edcast comment resolution/closu Job Description : In this role, you will be responsible for below mentioned responsibilities: Own and manage Customer support/ Ticket Handling via Helpmate Work with Knowledge Managers & Community Managers to ensure Edcast comment resolution/closure Work with different teams like IT, Edcast, Helpmate to ensure issue resolution Validate the content mapping sheet to ensure alignment with the content creation checklist Once created / modified,reach out to the SPOC for UAT testing. Make changes based on UAT requirements, align it to the relevant sections and make it available for all to view Help CM\u2019s and KM\u2019s in content cards creation, seeding and production Qualifications Minimum qualifications Graduation from a Recognized University G...

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