Business Analyst - Global Command Centre

Uber - Hyderabad, Telangana - ** About the Role Global Command Centre is pioneering how Uber manages rider and driver partner support around the globe and we're looking for a Business Analyst (you!) to provide adequate data analysis to our Capacity Planning & Real Time teams to make business decisions. You would need detailed understanding of call center financials and a clear understanding of business needs. ** What You'll Do What You'll Do Provide Daily, Weekly or Monthly reports on Volume, Productivity and Capacity that can be segregated into LOB, site, team lead and/or agent level metrics. Responsible for on-boarding dashboard & other reporting's books for new queues to GCC. Provide analysis on data that will assist in decision making for the workforce and operations teams. Ensure that queries are always up-to-date and up to global standards. Coordinate with other members of the Community Operations team to measure the impact and efficiency of new products and business processes Build, and main...

source http://jobviewtrack.com/en-in/job-4818416f5817060042075343290f0f0b1c53006a2b06594253485e174f2d421a54110d632f09044c0d1b1d716d47524f4c086d2d421a54110d605c565c134d51/8b392f3eee901c533027daaa82df94cc.html?affid=f584d43114bf1954a48e3ec6be21b6ec