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Business Analyst - Global Command Centre

Uber - Hyderabad, Telangana - ** About the Role Global Command Centre is pioneering how Uber manages rider and driver partner support around the globe and we're looking for a Business Analyst (you!) to provide adequate data analysis to our Capacity Planning & Real Time teams to make business decisions. You would need detailed understanding of call center financials and a clear understanding of business needs. ** What You'll Do What You'll Do Provide Daily, Weekly or Monthly reports on Volume, Productivity and Capacity that can be segregated into LOB, site, team lead and/or agent level metrics. Responsible for on-boarding dashboard & other reporting's books for new queues to GCC. Provide analysis on data that will assist in decision making for the workforce and operations teams. Ensure that queries are always up-to-date and up to global standards. Coordinate with other members of the Community Operations team to measure the impact and efficiency of new products and business processes Build, and main...

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