Lead Consultant \u2013 Shift Analyst

Genpact - Noida, Uttar Pradesh - Job Description :Ensure operational procedures are followedProvide 1st level support and triage for incidents as they come in.Manage support tickets, and ensure SLAs are not breachedAdhere to change control processProvide audit support when req Job Description : Ensure operational procedures are followed Provide 1st level support and triage for incidents as they come in. Manage support tickets, and ensure SLAs are not breached Adhere to change control process Provide audit support when required Respond to alerts, escalations and stakeholder communication Understanding of support operations and required process and tools for control and information security. Experience of working in operations and support Experience with pharma or medical industry and related GxP compliance Good communication and customer support skills Understanding of Java Flex or other web application management Ability to handle customer support escalations Ability to work with vendors and technology partners Inci...

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