Order Operations Manager

Amazon - Seattle, WA - Amazon Web Services is seeking an experienced, self-directed Operations Manager to support the Order Operations Management team of our fast growing Professional Services practice. This is a unique opportunity that will give you hands on experience in operations and drive high-impact, scalable solutions ultimately accelerating our enterprise customer's journey to the cloud. Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud ("cloud computing"). With AWS you can requisition compute power, storage, and many other services - gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with millions of customers in over 190 countries. Many of these customers seek help from AWS Professional Services in their journey to a cloud-based IT operating model. Are you passionate about solving business problems, defining scalable strategies and optimizing processes end to end? In this role, you will own the operational execution of our Professional Services business. A successful candidate should have excellent business and communication skills with the ability to drive governance and operational excellence. Responsibilities include: Own and deliver all Project accounting for Professional Services; ensure complete and accurate project set up in project accounting system consistent with the contract statement of work for all projects, while adhering to SLAs. Support field in executing operationally sound and customer-obsessed engagements. Communicate daily with cross functional teams including Sales, Legal, Operations, and Management. Analytics; develop reports, dashboards, and processes to continuously monitor data quality and integrity. Continuous Improvements; proactively identify and implement operational enhancements that meet business requirements. Basic Qualifications Bachelors Degree 3+ years of experience working in Professional Services Operations, Order-To-Cash Operations, or Sales Operations capacity in mid-to-large scale global Sales Organization Experience with reviewing Professional Services project agreements Working knowledge of Financial Force Professional Services Automation (PSA) or other CRM with inputting, extracting and analyzing data Demonstrated ability to develop business reports that help a professional services organization operate smoothly, with insights that will meet the needs of other business partners Intermediate skills in Excel (Pivot Tables, VLookups and Charts) Experience working in a horizontal or matrixed business Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://ift.tt/395YELS.... - Permanent - Full-time

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