Specialist, Systems Support

Uber - Hyderabad, Telangana - You will provide system administration support to Sprinklr, Uber's social media support platform, and dotted line report to Systems & Compliance's External Tools team. As the Systems & Compliance team is global, you will work with SORT teams across APAC, EMEA, LatAm and US&C. What you will Do: Monitor our Jira Service Desk queue for Sprinklr tickets: triage, troubleshoot issues, execute on requests, and answer customer questions ** ** What you will Need: Support system administration experience, preferably with Sprinklr or another social media support platform Jira Service Desk administration and reporting experience, including a proficiency in JQL Investigative and problem solving mindset, willing to dig deeper to find the root cause of issues Strong organizational skills with the ability to multitask and prioritize Robust communication skills with the ability to distill complex topics into simple explanations Professional and customer-forward attitude Ability to wor...

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