Director, Member Care

Grand Rounds - Portland, ME - The Role: As a Director on the Grand Rounds Member Care Team you will be a key member and leader in the Care leadership team. You are responsible for leading and inspiring a team built around a dedicated customer or designated group of customers. In this role, you will work in partnershipwith your manager leaders and peers across the organization. You will be responsible for leading your team in delivering coordinated, efficient, and patient-centered care, ultimately leading to satisfied and delighted customers. Hard measures of your success will include your team meeting company OKRs (member satisfaction, clinical conversion, efficiency) and customer expectations and/or performance guarantees. Soft measures will include your ability to elevate the performance of the team beyond measure. We are looking for someone who believes in the power of teamwork and the importance of team leadership, and who will take accountability for their team's results. Someone with a growth mindset who is excited about stretching their career and taking it to the next level as a leader.Someone who is willing to take risks to accomplish more than has been done before. Someone who can cultivate close partnerships with colleagues across the care team, engineering and product development, and sales and customer success. Someone who is mission driven and is able to define and drive your team's strategy. Someone who loves to mentor and lead and is as comfortable rolling up their sleeves to get the work done. Responsibilities Partner with the care team leadership team in development and communication of care team strategies and operational execution Understand and translate customer specific performance guarantees and goals into action for your team Communicate a shared vision for your organization; and execute on that vision to drive business results and health outcomes Serve as Grand Rounds care team representative on customer facing meetings Lead process improvement to drive efficiency, clinical quality, and high member satisfaction Assure that staffing is appropriate for demand and track FTE cost to budget Hire, develop and lead a geographically distributed, high performing team Partner with training and Customer Success Managers to provide feedback and/or guidance on training needs Support any activity regarding staff relations Model our culture and values through humility and curiosity Requirements Bachelor's degree required Healthcare experience and a minimum of 10 years professional experience Prior experience managing a P & L, budgeting, and forecasting Business acumen and comfort applying data driven leadership to improve collective performance Experience creating new processes and modifying existing processes to meet business needs Excellent verbal and written communication skills Willing to travel up to 30% of time (once operations resume in office) #LI-Remote #LI-AD1 About Grand Rounds Health and Doctor On Demand: Grand Rounds Health and Doctor On Demand merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination. Partnering with leading employers and health plans, we deliver unparalleled, end-to-end care. Our combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, Medicare and Medicaid. Headquartered in San Francisco, the combined company has been recognized as a 2020 UCSF Digital Health Award winner for Employer Wellness and 2021 Best Workplaces in Healthcare and Biopharma by Great Place to Work and Fortune. Learn more at and . Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.... - Permanent - Full-time

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