Business Analyst

City of Philadelphia - Philadelphia, PA - Company Description Who We Are A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Opportunities in Tech - Don't wait for the future, shape it. Benefits - We care about your wellbeing. The Office of Innovation & Technology (OIT) is the central IT department for the City of Philadelphia led by the Chief Information Officer. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia, headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents and visitors. In addition, OIT provides leadership and expertise on the design, integration, and management of data across city government. Job Description The position is part of a team of BAs and other product teams that support and drive the adoption of critical digital products. This position will report directly to OIT's Digital Products Manager and support the following processes and tools: OIT PMO Managed Digital Products (including support for the Microsoft Power Platform) OIT PMO's Applications of Microsoft Power Apps/Power Automations OIT PMO Data Management, Analysis, and Metrics reporting OIT PMO Tools, including, but not limited to: o OIT PMO Playbook and associated documents o PMO's PPM Tools Other duties deemed necessary by the Digital Products Manager Essential Functions OIT PMO Managed Digital Products (including support for the Microsoft Power Platform) Lead, design and build small scale solutions for using Microsoft Power Platform Citizen Developer tools. Knowledge transfer of Power Platform Citizen Developer tools Documentation of Digital Transformations according to standards OIT PMO Applications of Microsoft Power Apps/Power Automations Management/administration/continuous improvement of all solutions Fully document all Power Apps/Power Automate solutions according to standards Work with team on providing continuous improvements of processes/data storage/file storage Build and support all Power Apps/Power Automate solutions and their identified improvements OIT PMO Data Management, Analysis, and Metrics reporting Leverage available tools including, but not limited to, PowerBI, Metabase, Excel Collaborate with various groups on identifying metrics/KPIs/OKRs/data sets needed to analyze performance and align department/City goals Collaborate with various groups to generate and publish metrics/KPIs/OKRs/data sets in a readily accessed and distributed format OIT PMO Tools, including, but not limited to: Management/administration/continuous improvement of OIT PMO's intranet site and SharePoint site, including the Playbook, and associated documents Management/administration/continuous improvement of the PMO's PPM Tools including System Administration/Maintenance System Governance End-user training Reporting Continuous Improvement Standard BA services on projects may also be required, such as Identify a business need, then refine and clarify the definition of that need leading to define a solution scope that can feasibly be implemented by the business. Identify, analyze, and document stakeholder needs and deliver work products throughout the project life cycle. Apply strong technical skills, business intelligence, and a full understanding of the needs of the customer into all project documentation Expertly communicate between technology teams, support teams, and business units Translate business requirements to System/Functional requirements. Manage work on multiple projects simultaneously Other duties deemed necessary by the Digital Products Manager Competencies, Skills, Knowledge & Abilities Must have intermediate understanding of data analysis concepts, specifically Data filtering Data aggregation Data visualization RDBMS joins Must have intermediate experience and skills with the following tools: Power Automate Power Apps Power BI SharePoint Excel Intermediate SQL, Python & JavaScript helpful Must be: An expert-level communicator, specifically excellent listening skills Adept at extracting needs and processes via interviews to produce clear, concise documentation Experienced balancing a variety of projects simultaneously A creative problem-solver Skilled at translating between technical and non-technical stakeholders A natural leader Must be able to: Identify and expertly leverage best elicitation techniques for each situation with varied groups for varied types of information Establish and maintain effective working relationships with associates, departmental officials, outside consultants and vendors. Work effectively across organizational boundaries Plan, organize and complete work and communication activities Present information to various audiences in various formats Demonstrate proficiency in the project life-cycle process and related documentation Qualifications Completion of a Bachelor's degree program at an accredited college or university with a major course work in Computer Science, Information Technology or a closely related field. Five (5) years or more of applicable work experience that includes two (2) or more years as a Business Analyst or with Power Platform Experience working in a large governmental environment preferred Any equivalent combination of education and experience determined to be acceptable by the Office of Innovation & Technology and Human Resources. Additional Information Salary: $65,000 - $75,000 Did you know? We are a Public Service Loan Forgiveness Program qualified employer 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities We offer Comprehensive health coverage for employees and their eligible dependents Our wellness program offers eligibility into the discounted medical plan Employees receive paid vacation, sick leave, and holidays Generous retirement savings options are available. The Successful candidate must be a city of Philadelphia resident within six months of hire The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: https://ift.tt/3yp7dyr... - Permanent - Full-time

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