Team Leader - Recruitment Administration

Cleveland, OH - Job Description Job Description Summary We are Alexander Mann Solutions and we’re passionate about helping companies and individuals fulfill their potential through talent acquisition and management. Today, nearly 4,000 of our talent acquisition and management experts are partnering with our blue-chip clients across multiple sectors and in more than 90 countries. Delivering a distinctive blend of outsourcing and, through our Talent Collective team, consulting services, our unrivaled experience, capability and thought leadership helps our clients attract, engage and retain the talent they need for business success. We are looking to recruit a Team Leader - Recruitment Administration to be based onsite at our offices in Cleveland, OH. The main purpose of the role is to work closely with the rest of the Administration team to ensure an efficient and flexible support service is provided to the Client Services team where required. The Team leader – Recruitment Administration is the main point of contact for Recruitment Coordinators, Senior Recruitment Coordinators, Lead Specialist – Recruitment Administrator’s and Principal Specialist – Recruitment Administrator’s, dealing with all queries relating to the administration function, taking responsibility for the resolution of those queries to a satisfactory conclusion and dealing with escalation of issues Accountabilities: Manage a team to achieve all required SLAs and KPI’s Responsible for team objective setting, performance management, development and succession planning Responsible for team morale, productivity and discipline Manage the team’s holiday and sickness and ensure that sufficient cover is provided as required per client desk Manage the program and organize resources for induction of new staff Act as a local point for escalations surrounding client, contractor and internal issues Checking, approving and signing off contracts and account information details Manage the monthly reports and issue to the Support client desks holding Management of fast pace, high volume work environment Must be able to flag and manage risk areas with team members Must be able to manage team within compliance rules and guidelines Strong attention to detail is a must Position Requirements Experience managing a cross functional team Experience identifying and introducing process innovation Solid experience in an administration or customer services environment Experience of managing difficult client relationships Experience of managing absenteeism including implementing procedures for unacceptable absence Experience in performance management and underperformance management Direct reports development, capable to prepare succession plan Driving team’s motivation Capable to give constructive feedback, lead productive team meetings and one to ones Strong working knowledge of all Microsoft packages such as Excel, Word, Outlook and PowerPoint We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.... - Permanent - Full-time

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