Account Executive - Social

TMP Worldwide - Chicago, IL - The Social Listening Account Executive monitors global paid social campaigns for our client, one of the most well-known brands in the world. The primary role will be to identify and flag trending topics relevant to the brand and to escalate any comments that should be addressed. You will identify comments, analyze sentiment/scale and escalate if needed during the time period in which the post is sponsored for the client to engage. This role will partner closely with our account and delivery teams to feed insights and actionable opportunities that enhance brand reputation and trust and provide insight into overall reputational health of the client. We are looking for a teammate who takes pride in working on and collaborating with a diverse, high-performing team. Responsibilities What does a great Account Executive do? Listen Monitor brand presence across paid social campaigns to inform reporting and to identify engagement opportunities. Monitor wider category conversations, when necessary, to interject the brand into relevant conversations. Inform and Report Identify and flag trending topics across paid social campaigns to create actionable recommendations that enhance the brands' reputation Daily Reporting Escalation of identified themes or individual comments to client representative Logging and tracking comments by content topic, severity level and response recommendation Weekly Reporting: End of week sentiment and theme analysis Weekly report of all comments provided with links Response recommendations for non-urgent matters Ongoing Reporting: Deep-dive of reporting to identify possible effects on business and drawing connections of social to business priorities Determining whether sentiment is expected or needs attention Recommendations on optimizations to enterprise content strategy and themes to focus on Qualifications Requirements for Consideration 1-3 years social media listening and community management experience preferred. Strong interpersonal, customer service, presentation, organizational and problem-solving skills Exceptional communication skills (both written and verbal) and openness to providing feedback to help iterate the account Strong analytical skills and working knowledge of Google Analytics Comfort working in a fast-paced environment where flexibility, creativity and collaboration are keys to success. Ability to manage projects, be organized and set clear priorities. Join the global leader in talent acquisition technologies that’s committed to finding new ways to leverage software, strategy and creative to enhance our clients’ employer brands – across every connection point. We’re looking for unconventional thinkers. Relentless collaborators. And ferocious innovators. Talented individuals who are ready to work towards solutions that transform the way employers and job seekers connect. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.... - Permanent - Full-time

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