Shuffler Team Manager (Casino)

Evolution Gaming - Philadelphia, PA - Company Description Evolution Gaming is the world's leading provider of video-streamed Live Casino solutions, delivering world-class, 'as real as it gets' live dealer gaming to our licensees, which include many of the world's best-known gaming brands. Our services, which allow licensees' players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards, including the 'Casino Content Supplier of the Year' at the 2019 EGR North America Awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. With multiple European studios and offices as well as a studio and office in Vancouver, Canada, we provide a creative, engaging and enthusiastic environment and unique opportunities to apply your skills and work with passion. With 8 studios globally and over 8000 employees, Evolution Gaming is adding its second location in the US market with the anticipated opening of the Philadelphia studio later this year. The Pennsylvania studio will serve clients operating within the state and hold both generic and dedicated tables, primarily focusing on games like Blackjack, Baccarat and Roulette. Job Description Develop high performing shufflers' team. To make sure that the fundamentals of the game are in place: a fair shuffle and the uncompromising integrity of those who deal it. Maintains the department's documents and manuals, i.e. makes all necessary amendments in the department's documents related to procedures and/or processes in case a change takes place. Monitor individual and team performance and provide regular and meaningful feedback. Monitor shuffles for compliance with all requirements of the unit. Recognize high performance and address non-performance. Evaluate shufflers' performance and prepare written performance evaluations. Orienting, training, developing and supervising subordinates. Identify areas where process or system enhancement is needed to improve productivity, efficiency or reduce expenses in the department or organization; identify solutions and work to implement. Report observed/detected irregularities. Handle administrative duties such as: determine how many gaming tables to open each day and schedule staff accordingly, applies schedule and rotation changes. Review schedule and rotation to estimate timeframes and to ensure speed and efficiency for the specific tasks. Create weekly/monthly Key Performance Indicators (KPI) metrics and individual stats to monitor team performance. Prepares and submits a Shift Activity Report at the end of each shift. Qualifications Strong communication skills High sense of responsibility and self-confidence Ability to supervise a team of Shufflers in a positive and productive manner by motivating, developing and managing employees as they work Ability to handle high stress situations and make fast decisions Excellent organizational, time management and prioritization skills Willingness and ability to work extended hours upon business needs Ability to motivate & inspire team members Work experience in shuffler's or Inspector's / mentors position will be considered as an advantage Additional Information This position is an excellent opportunity to join the fast-growing Evolution Gaming team. We also offer: Opportunities for personal development within the world's leading Live Casino provider International team collaboration Brand new studio in the historic center of Philadelphia Competitive compensation package Vacation and Holiday time Health benefits including Medical, Dental and Vision coverage plans... - Permanent - Full-time

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