Sr Software Engineer - Customer Obsession

Uber - Bangalore, Karnataka - The Customer Obsession team ensures all of Uber's riders and driver-partners have a flawless Uber ride. After your Uber ride, you may have some feedback, or need something even more important taken care of by Uber such as refunding a part of your fare, we've got that covered too. We build the entire customer support infrastructure for the fastest growing startup in the world. From the moment you access the Support center in the app, to when a customer service agent solves your problem, and everything in between; our team provides all engineering for a magical support experience. You know how you can access your rider rating now? That was us. Driver took a poor route and you want to get money back? Hey, we just launched that feature. Creating engineering solutions for riders and drivers is a rewarding experience because we know we make every ride better by providing a world-class support experience. We look at every facet of the trip and pro-actively solve your problems before they ha...

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