Lead, Core Support - Rides

Uber - Gurgaon, Haryana - We are seeking a passionate, deeply analytical, collaborative, innovative and results oriented leader to take on the role of Lead, Core Support for Community Operations, India S.A. In this role, you will be focused on scaling support in an innovative and cost effective way by leveraging next generation technologies to build a sustainable support model that delivers world-class customer experiences. At Uber, providing world-class customer support to riders and driver partners is a core feature of our product experience. Delivering this caliber of support isn't easy - it takes managers who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists. At cornerstone for this is understanding the root cause for the issues riders and drivers face and providing insights to our customer obsession, operations and product teams to continuously improve the system. Your mission is to deliver a world class experience fo...

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