Incident Management

Raj Consultancy - Mumbai, Maharashtra - To work as Incident Management at Mumbai location Hello, JD Handle Incident Management Team and Ensure, oReal Time & continuous follow-up with support teams for Critical incident resolution oManage and coordinate activities during overall incident life cycle oIncident record is fully updated prior to Problem Management handover oAll Incident notifications are sent as per agreed process oDrive bridge calls for effective coordination, incident resolution, service restoration oContinuously follow-up with support team for relevant notification updates per SLA, and drive resolution oEnsure Incident Report is created within SLA after resolution oUses professional expertise to integrate work and make operating decisions on escalated issues oProvide input to and coordinate the development of the Root Cause Analysis (RCA), including initial recommendations to prevent the re-occurrence of a similar incident. Audit the tickets & calls on the Incident Management Process to find the weak areas, P...

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