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HDFC Life - Senior Manager - Call Center (8-12 yrs)

Mumbai, Maharashtra - PROFESSIONAL EXPERIENCE:- 8-12 years of experience preferably in Call Center Management from Insurance Industry EDUCATION / PROFESSIONAL QUALIFICATIONS / CERTIFICATIONS:-Any Graduate/ Post Graduate INDUSTRY- Insurance Job Description: - Set-up new Call centers for EDM for scaling up seats. - Anual & Monthly business planning and budget management. - Strategize and drive Call center for MoM target achievement & data conversion. - Strategize and execute projects for Business & Call center efficiency improvement. - Planning & Managing outsourced Call center for business delivery. - Managing and tracking MoM data campaign-wise and performance. - Working closely with CRM and dialer team to align dialing strategy with business requirements. - Planning campaign-wise staffing basis analysis of data inflow. - Designing and roll-out of incentive plans at Call center. Track effectiveness on business output. - Take business inputs from Call center interactions and VoC and...

source http://jobviewtrack.com/en-in/job-4c4f416e4c08034e64114e170d134e34004e1d071b53674a534c4a011d6c64154c0f48220b09114506482412444a5a485f66272a61370020090d024726451a1c0c0128685c4141442c0b490045116a320b090c4f06482412444a5a485f65575d1f4212/670aeb7e64d229d078d5233008b0c800.html?affid=f584d43114bf1954a48e3ec6be21b6ec
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