Mumbai, Maharashtra - PROFESSIONAL EXPERIENCE:- 8-12 years of experience preferably in Call Center Management from Insurance Industry EDUCATION / PROFESSIONAL QUALIFICATIONS / CERTIFICATIONS:-Any Graduate/ Post Graduate INDUSTRY- Insurance Job Description: - Set-up new Call centers for EDM for scaling up seats. - Anual & Monthly business planning and budget management. - Strategize and drive Call center for MoM target achievement & data conversion. - Strategize and execute projects for Business & Call center efficiency improvement. - Planning & Managing outsourced Call center for business delivery. - Managing and tracking MoM data campaign-wise and performance. - Working closely with CRM and dialer team to align dialing strategy with business requirements. - Planning campaign-wise staffing basis analysis of data inflow. - Designing and roll-out of incentive plans at Call center. Track effectiveness on business output. - Take business inputs from Call center interactions and VoC and...
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