Payment Protection Analyst

Accesso - Lake Mary, FL - Position Overview: We seek a highly motivated, self-starting and experienced e-commerce Payment Protection Analyst. This position will be an important part of our Payment Services Team responsible for delivering world class payment support to our clients by conducting business in a more efficient way, leveraging new technologies, minimizing risks, and enabling the increase of sales. The Payment Protection Analyst will be responsible for evaluating a variety of data sets while working with our development teams to identify opportunities to optimize the payment process and assist in managing system rules within our e-commerce platform to effectively and proactively manage our highly successful fraud prevention tools. We are looking for a flexible, fast-learning, energetic and motivated individual to help deliver quality monitoring and comprehensive rules to positively impact our client portfolio. An ideal candidate will have knowledge of the financial services industry. Location: Lake Mary, Florida, USA Reports To: Payment Protection Manager Travel: Up to 10% Responsibilities Include: Assist the Payment Protection Manager with designing and deploying comprehensive fraud prevention strategies, policies and to identify fraud control improvements. Proactively monitor and review transaction data for suspicions activity and possible fraud. Utilize technical computer applications as well as spreadsheets to review, detect and flag financial transactions that violate established risk rules. Coordinate the blocking of suspicious financial transactions for further review and analysis. Develop fraud transaction screening rules and methodologies. Work closely with Payment Protection Manager and subject matter experts to evaluate and identify emerging technologies/fraud trends and adapt new approaches and features as needed. Assist in the investigation and resolution of irregular transactions reported. Monitor performance of rules to assess effectiveness of rules and adjust as appropriate. Qualifications: College degree in Finance, Criminal Justice, Information Security, Management Information Systems or Risk Management, or demonstrated subject matter experience. Experience in fraud prevention/management in an online consumer-facing high-transaction environment. Ability to interact with all levels of personnel. Ability to make decisions quickly and accurately and handle multiple tasks simultaneously. Detail-oriented with demonstrated analytical and problem solving skills. Ability to recognize non-obvious customer behavior/activity patterns. Ability to work and interpret large amounts of data. Professional level verbal/written communication skills. Minimal travel required. BONUS: Knowledge of credit card rules, regulations and Mobile Fraud trends. BONUS: Knowledge of web security and Payment Card Industry Data Security Standard (PCI DSS). BONUS: Demonstrated experience with providing practical business solutions that can be implemented. Perks & Benefits: Competitive compensation package including discretionary annual bonus opportunity. 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter); 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about; Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility; Three different medical insurance plans to choose from, including an employer-contributed HSA; Employer-paid short & long-term disability and life insurance; Matching 401K; Unlimited access to Udemy for Business for continued learning and career development. A flexible work schedule around our core business hours. WORKING AT accesso: accesso is taking precautions to protect the health and wellness of our employees around the world during the current pandemic, including but not limited to the temporary suspension of business travel and the implementation of remote work. Albert Einstein said, “In the midst of difficulty lies opportunity.” At accesso, this time of uncertainty has created opportunities for us to strengthen our partnerships as we continue innovating on future technology needs in a post-COVID world; to grow as a company as we identify areas for improvement in business processes and practices; and to focus on our wellbeing as we learn to navigate a new circumstance while staying meaningfully connected with our individual selves, families and teams. When we are in the office, we have FUN! From our bright, open spaces, foosball and ping-pong tables, caffeine and snack-filled cafes, we've created office environments all over the world that nurture our team members' creativity and fosters our company's core values: Passion, Teamwork, Commitment, Integrity, and Innovation. These values are celebrated globally, by region, and by team through a multitude of recognition programs such as iValue, Rockstar, and Legends Awards. We are empowered to do our jobs and then are recognized and rewarded for doing it well. Our teams work really hard, encourage and motivate one another, and love to celebrate personal and professional accomplishments as a family. This creates an atmosphere where people are eager to solve problems together and want to continuously do better for not only themselves, but for their teams and peers. We are an Equal Opportunity Employer and believe in the power of inclusivity. We are committed to creating a diverse environment for our employees to celebrate one another's unique qualities. Any hiring decision made is assessed on the basis of qualifications, merit, and business need. We are an Equal Opportunity Employer and believe in the power of inclusivity. We are committed to creating a diverse environment for our employees to celebrate one another's unique qualities. Any hiring decision made is assessed on the basis of qualifications, merit, and business need. Read more about at accesso. ABOUT accesso: At accesso, we understand that technology is a critical component to our client's success and the happiness of their guests. No business should have to settle for technology that creates more issues than it solves! Technology should be the solution, not the problem. Our clients need powerful technology solutions to grow their businesses and create connected guest experiences - and accesso delivers! That's why over 1,000 venues in 30 countries have chosen to partner with us.​ ​​ The status quo is not an option. If you're not moving forward, you're falling behind. With our accesso solutions, venues can empower their staff with the control, data and confidence to make informed decisions that will drive revenue, create operational efficiencies and improve guest experiences.... - Permanent - Full-time

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