Senior Manager, DevOps Site Reliability Engineering

RingCentral - Fort Lauderdale, FL - RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral s open platform integrates with leading business app and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. Traditionally, business communications comprised a series of inflexible, expensive, and disparate systems: on-premises hardware based private branch exchanges, or PBX systems, which are still prevalent in businesses today. The emergence of the cloud and SaaS business models, combined with the proliferation of smartphones and tablets, as well as the corresponding new paradigms in user experiences, has revolutionized how people communicate. RingCentral is leading the charge in cloud-based communications. RingCentral is the largest and fastest-growing pure-play provider in this space, market capitalization of over $18 billion and we are very excited to have surpassed our previous goal of a $1 billion annual revenue run-rate ahead of schedule. Craig Hallum: Predictably Exceptional Results We ve Come Expect Nothing Less. Deutsche Bank: Executing like a Well-Oiled Machine. Jeffries: Firing On All Cylinders. Northland: As UCaaS Market Evolves, RNG Excels We re creating cool, disruptive products and we need your help! About this role: The Senior Manager, DevOps & Site Reliability Engineering contributes to the strategic objectives of the Innovation Division by providing 24x7 support of cloud-based production platform by managing SRE & DevOps team members across multiple geographical zones (USA, Europe, Asia). This is a Fort Lauderdale office based technical management position focusing on development, leadership and oversight of Site Reliability Engineering (SRE) department. Responsibilities: Maintain 24x7 production environment with a high level of service availability. Perform quality reviews, manage operational issues Interface with Dev/QA/OPS teams to identify root cause analysis and re- instrument triggers to prevent future network degradation and outages Provide leadership and direction to SRE & DevOps staff that are responsible for break-fix, uptime and reliability for core services, distribution, and customer access network elements and related interfaces Explore and innovate new cloud and HA technologies, features, and tools Partner with development teams in defining and implementing improvements in service architecture Implement automation and orchestration for manual processes required to operate and deploy cloud services, be at the heart of developing new ideas into internal OPS/SRE tools by working closely with advanced technology and high IT professionals Provide leadership and managerial coaching to SRE & DevOps management team across all company s locations Set clear expectations and create a positive work environment based on accountability, in collaboration with the engineering and operations management teams Participate in company-wide initiatives to develop design patterns, and champion them on the relevant R&D teams Qualifications: 8+ years of proven experience in support or development globally distributed cloud SaaS services with right level of Management experience Proven ability to design, deliver, measure, and manage big cloud environments with 20k+ VMs of high-growth SaaS systems with 99.99%+ SLA Experience with automation/configuration management using either Terraform, Ansible, Puppet, Chef or an equivalent Ability to use a wide variety of open source technologies and cloud services including micro services Deep understanding of the software delivery process with the ability to implement and enforce that process across the organization Excellent project management skills. Understands the difference between waterfall, agile, scrum and any other project management tools to effectively strike the right balance. Experience with public cloud technologies (AWS, GCP, etc) is a must Ability to thrive in start up environment. We want candidates with that entrepreneurial spark! Now, a little more about us... We: Are gurus at multi-tasking and work in a very fast-paced environment. Are a high energy with a great mix of experienced entrepreneurs, talented engineers, dynamic sales and operations and marketing professionals. We don t do laundry or provide house-cleaning services as we promote work-life balance but we do stock the kitchen with complimentary beverages, snacks, and provide lunch and breakfast goodies. Provide a comprehensive benefits package including medical/dental coverage, 401K, and life insurance The RingCentral environment is fast paced, high octane, success driven, team oriented, and is committed to growing the business in a virtually untapped market. We re looking for awesome individuals like you to join us!... - Permanent - Full-time

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