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Quality Auditor

Uber - Hyderabad, Telangana - At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together. What You'll Do You would be performing quality audits and find out areas of improvement for the team. Here are broad level of details of your responsibilities: Monitor and check quality for email or phone support for assigned LOB/ region Deep dive and analyze to find trends and root causes of errors to give feedback on site or agent performance Provide quality intelligence to help LOB managers optimize support logic and insights to the training team to bridge the knowledge gap Report on weekly quality metrics Work in tandem wit...

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