Assistant Manager

Vodafone - Ahmedabad, Gujarat - Handling team of 20 FTEs Performance management- monitoring, coachingand developing team members to help them achieve their KRA targets Process management SLA, AHT and quality adherence Responsible for managing the financial KRAs for his/her team - absenteeism, advisor utilization % attrition Client interaction and crisis management Preparation of Team & process MI Capitalizes on opportunities and addresses challenges presented by the diversity of team talents Creates an environment in which concern for client satisfaction is a key priority Promotes the organization svalues and ethics with in the team Maintains composure and shows self control in the face of challenges and change Integrates new learning into work methods Seeks significant challenges outside of current job scope Develops solutions to problems, balancing therisks and implications across multiple projects Communicates complex issues clearly and credibly with varied audiences Thinksseveral steps ahead in deciding on best c...

source http://jobviewtrack.com/en-in/job-191b416c5e17061d53154e17482c0f090447111a6b3e4b455c4a48166d2f540749101c000013641245515f411f/a6930bdfbeacf7e3a98609a690a32369.html?affid=f584d43114bf1954a48e3ec6be21b6ec