Magna - Bangalore, Karnataka - Av support Engineer- opening for product based company in Bangalore Dear C Job Description: Provide primary support and first point of contact for phone calls, chat sessions and emails from staff regarding IT issues and requests including, but not limited to o MS Windows and Office software Outlook, VPN, Active directory o Mac OS X and Mac Office software o PC, Mac and peripheral hardware (printers, monitors, keyboards) o Tablets and other Android, iOS and windows mobile devices o Basic network (WAN, LAN and wireless) troubleshooting o Active Directory and Exchange administrative activities Strive to resolve all issues on first contact and escalate unresolved issues to the 2nd level support teams or 3rd party entities, as applicable Receive, log and manage tickets in ITSM ticketing system (ServiceNow) Maintain ownership of tickets and status on behalf of end users, providing proactive communications and escalation as needed Ensure a high degree of customer service and adhere to all s...
source http://jobviewtrack.com/en-in/job-1f13417e58141f0155000026060607090045066a2c1d4d42534848166d3d5204500c1a156f5f56174351/ff0ece38e57cfdf82a125d01678455ca.html?affid=f584d43114bf1954a48e3ec6be21b6ec
Tuesday, April 2, 2019
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