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Account Services Operations Assistant Manager

Citigroup - Chennai, Tamil Nadu - Roles and Responsibilities Business/Department Objectives: Team will be responsible for providing Account Services processing support for Asia Acct Serv Ops involving the processing of Account Services products related to Account Opening / Closure, Maintenance, Document Review with an understanding of underlying Account Services documentation. Core Responsibilities: Team Management role Risk and Control Support/ participate in new projects/migrations and ensure smooth cut over with minimized risks – internal and external Revenue and Cost management Migration and Project management Day-to-Day Responsibilities: Processing standard Processing and authorizing of day to day transactions as per local operating procedures. Delivers as per Service Level Agreement at all times. Ensure service quality is maintained, deliver superior customer services and resolve customer issues to maintain customer satisfaction Customer interaction, Understand customer requirements, doc...

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