Sr. Customer Service Executive - Service Management

Tata Communications - Pune, Maharashtra - Skills & Attributes Skills and attributes Communication skills both spoken and written - Knowledge of a 2nd language is an asset Availability for travel within Region and occasional RoW Strong trouble shooting and analytical skills Process, results and people oriented Comfortable, confident and experienced in dealing with Senior, 'C' level customer contacts Strong people management skills required for staff, customers and suppliers Excellent presentation and communication skills such as will be required to create and preserve customer relationships Works well under pressure and is at his/her best when facing service and operational challenges Works well part of multidisciplinary teams, which are expected to reach a common goal Comfortable working for an International Organization composed of multiple cultures, language accents, different time zones and that on a day-to-day basis 24x7 availability in case of emergency, major outages, etc Role In this non-client facing...

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