Senior Manager Client Services - Barclays

Delaware - Job Description Job Description Summary We are Alexander Mann Solutions and we’re passionate about helping companies and individuals Alexander Mann Solutions fulfil their potential through talent acquisition and management. Today, nearly 4,000 of our talent acquisition and management experts are partnering with our blue-chip clients across multiple sectors and in more than 90 countries. Delivering a distinctive blend of outsourcing and, through our Talent Collective team, consulting services, our unrivalled experience, capability and thought leadership helps our clients attract, engage and retain the talent they need for business success. We are currently hiring a Senior Manager - Client Services to join our Investment Banking client – Barclays. This position will preferably be based in Whippany, NJ or Wilmington, DE Application Closing Date: 9/4/2020 The Senior Manager – Client Services for Barclays will take ownership for the recruitment delivery and relationship management ensuring all quality thresholds and KPIs are met, client satisfaction targets are achieved and value is generated for AMS. Ensure the annual budget is met while delighting the client. Responsible for their team’s achievement of recruitment delivery targets and KPI’s, (both quantitative and qualitative) while successfully achieving the agreed budget. In addition, the role holder be responsible for building strong relationships with key client contacts, driving client satisfaction and ensuring team engagement. Work with the Head of Client Services to develop account and team targets, budgets and SLAs (including effectiveness measures, timelines, candidate quality, delivery of recruitment services and customer satisfaction) Liaise with senior contacts within the client to develop and maintain business plans, recruitment plans and organisational structures Manage senior stakeholders in fast-moving, complex and difficult client environments enhancing AMS’ reputation within the business Support the Managers in the resolution of complex and contentious situations / issues with clients Understand AMS people are a key market differentiator and is genuinely committed to the development of direct reports and wider team Determine resources required to achieve delivery targets, define these in collaboration with Managers and manage the allocation of these Lead both on-site and offsite teams, driving the team to ensure that productivity, account profitability and customer satisfaction are priorities at all times Solid understanding of the contract and managing the scope, governance and compliance of the contract through team activity Deliver continuous improvement projects and client specific projects Develop targets, budgets and SLAs (e.g. around: effectiveness, timeliness, candidate quality, delivery of recruitment services & customer satisfaction) with support of Head of Client Services /Operations Lead teams (Managers or direct reports) in the delivery against targets, budgets and SLAs Responsible for spotting business development opportunities and engaging with the Head of Client Services Hold sound knowledge of recruitment model options and design to promote the benefits of an RPO solution to the client Custodian of the client’s Employee Value Proposition (EVP) ensuring the entire team are able to convey the proposition in a compelling way enhancing the clients brand presence in the market Act as a Trusted Advisor to clients and team on resourcing related matters. Position Requirements Prefer experience in the Investment Banking, Financial or RPO Recruitment industry Recognised as a ‘trusted advisor’ by senior stakeholders and HR / Resourcing leads Ability to liaise with and influence all levels of management to agree a change of direction or new process Experience of managing, coaching and developing people managers Experience of developing and delivering recruitment strategies and processes to improve outcomes (e.g. decreased time to hire, increased quality of hire) Experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast moving environment Experienced at producing business orientated management information and interpreting this to draw conclusions and make recommendations Subject matter expertise, knowledge of local recruitment practices along with the ability to use market intelligence and analyse market trends to provide insights to clients Experience in the use of recruitment technology and recruitment databases Thorough understanding of legislation affecting area of work (e.g. age discrimination, employment risks for contractors) and ability to guide and advise clients on legislation Track record of managing complex, high-profile recruitment projects and multiple campaigns Experience of people management and development Experience working in a segmented model of recruiting, sourcing and admin and partnering with management to drive the team performance across multiple locations Experience of managing large teams with a mix of direct and indirect reports Strong understanding of contracts, financial levers, governance frameworks, business assurance and controls Desirable: Experience working in an on-site / in-house environment Experience in the use of recruitment technology and recruitment databases Strong Excel skills We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.... - Permanent - Full-time

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