BPO Customer Care Collections Senior Representative

NTT Data - Chennai, Tamil Nadu - At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. Req ID: 68902 In these roles you will be responsible for ->Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. ->Ensuring accurate and timely completion of transactions to meet or exceed client SLAs. ->Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims. ->Analyzing medical insurance claims for quality resolution. ->Resolving complex situations following pre-established guidelines. ->Developing and maintaining a solid working knowledge of the healthcare insurance indust...

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