Uber - Gurgaon, Haryana - At Uber, providing world-class customer support to riders and driver partners is a core feature of our product experience. Delivering this caliber of support isn't easy - it takes Managers who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists. At cornerstone for this is understanding root cause for the issues riders and drivers face and providing insights to the adequate teams to continuously improve the system. As lead in CommOps, your primarily responsibility is to ensure your team and you provide insights to operations and product. You would be required to project manage the impactful initiatives that would improve the platform experience. What you'll do Defect and contact rate reduction programs : Deep-dive into customer experience on a ride - figure out what pains our riders and drivers and how can they best be fixed - change product, change operational processes, outreach programs etc etc....
source http://jobviewtrack.com/en-in/job-1849417e5f44220f491547061a6323060b41130d1b7212180a191c/266017e86cb9a6f6bbdd50b290436e6c.html?affid=f584d43114bf1954a48e3ec6be21b6ec
Thursday, July 4, 2019
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