Uber - Hyderabad, Telangana - Agent success team ensures the best support quality for the customers and Driver partners. The team works hand in hand with the APAC team and the third party vendors. What You'll Do You would be performing quality audits and find out areas of improvement for the team. Here are broad level of details of your responsibilities: Monitor and check quality for email or phone support for assigned LOB/ region Deep dive and analyze to find trends and root causes of errors to give feedback on site or agent performance Provide quality intelligence to help LOB managers optimize support logic and insights to the training team to bridge the knowledge gap Report on weekly quality metrics Work in tandem with LOB / QA managers to improve their error rate for better feedback mechanism Collaborate with APAC AST team for standardized and scalable process Liaise with various lines of businesses and regions to calibrate audits, implement best practices and drive performance improvements Identify...
source http://jobviewtrack.com/en-in/job-4c13417c58050307530d00221d0507130a5276391c12464249542f300e034e1822221d0507130a52763d0b16582a0f1c14575657/47ee02c101f610cb13f2f754497219b5.html?affid=f584d43114bf1954a48e3ec6be21b6ec
Tuesday, July 2, 2019
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