Manager - Customer Interface

Lonza India - Haryana - Looking for a Quality Assurance professional with hands on experience in handling capsule manufacturing or filling operations in pharma industry. Excellent understanding of testing processes, calibration and validation. Handling of customer complaints and customer and vendor audits. Experience in regulatory requirements of Pharma industry. Preferred Qualification : M.Sc (Chemistry) / M. Pharm. Functional Skills required for job : Hands on experience in handling capsule manufacturing or filling operations in pharma industry. Excellent understanding of testing processes, calibration and validation. Handling of customer complaints and customer and vendor audits. Responsibilities & Accountabilities : Complaint investigation, corrective and preventive action establishment, investigation report and communication with customers in a required time smoothly professionally and economically. Closing out the investigations and sending response to customers in stipulated time. CAPA t...

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