Bangalore, Karnataka - Lead successful deployment and enhancements of customer call center technology to various global regions at GEHC. Partner with product management to create a clear strategic direction for build needs/convey that vision to the service’s scrum team for development. Direct the team with clear and descriptive set of requirements captured as stories to ensure the successful deployment to a given region. Your priority is seamless integration/alignment of perspectives from a broad set of stakeholders Essential Responsibilities: Work across multiple teams and stakeholders to deliver features for successful regional deployments• Prioritize continuously in accordance with the understanding and validation of customer problems and needs• Manage the deployments of call center technology for regional teams including but not limited to project timelines, risks, scope changes and other non-standard events • Serve as the single point of contact for regional partners for new and existing deployment...
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