Barclays - Pune, Maharashtra - Job Title: Lead Connectivity Operations Analyst Location: Pune The selected candidate will be responsible for providing 1st Line of support to the Global Barclays LAN and WAN network. The role will include monitoring the network proactively, troubleshooting connectivity issues including MIM support and leverage Change Management Best Practices to implement technical changes to the Network Infrastructure. What will you be doing? Event Management (5%) – Monitor the Network Infrastructure performance and health and remediate if there are any events indicating any degradation of Network services. Incident Management (20%) – Handle the Network Issues reported either by the end users, application owners or other support teams (Including the events) and drive it to resolution/restoration of services. Change Management (60%) – Implement the technical changes/ configuration changes at the Network level (Switch, Router, Firewall) and new setup. Knowledge Management (5%) – Sharing of ...
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