Franchisee Business Manager (service engineer )for Patna

Talent Leads HR Solutions - Patna, Bihar - Act as the one point contact for assigned Franchisees. Ensure long term relationship between Company and the Franchisee by envisaging their requirements and meeting the same within company guidelines. Identify and meet their routine requirements in terms of parts, etc. and promote co. solutions to achieve mutual & end customer satisfaction; contributing to the growth of co. business. Key Result Areas, Associated Responsibilities and Performance Indicators Sr. No Key Result Areas Tasks Performance Indicators 1 Franchisee Operations Ensure smooth execution of all activities at Franchisees by continually monitoring and reviewing the overall performance 1. FOFO Retention rate 2. Franchise Satisfaction Score 3. % of complaint calls received for the Franchisees 4. DWM 7 / BASE CAMP 3 5. Vehicle Inflow at Franchisees (Revenue/FOFO) 6. % On Time Delivery of Spare Parts to Franchisee 7. Spare Parts Availability at FOFO 8. % and Value of cancelled orders 9. Customer Satisfaction Index...

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