RBI Governor urges ombudsman to be sensitive, judicious while redressing customers' grievances https://ift.tt/GZ1u6Ey Governor said the RBI Ombudsmen and the regulated entities (REs) must first identify the root causes of persisting customer complaints and take necessary systemic measures to correct them. Second, the resolution of customer complaints by the REs and the RBI ombudsmen has to be fair and quick.
Saturday, October 29, 2022
RBI Governor urges ombudsman to be sensitive, judicious while redressing customers' grievances | Economic Times
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