Client Service Support Specialist

Global Companies Llc - Waltham, MA - Client Services Support Specialist Waltham, MA - Corporate Headquarters/en-US/globalpartnerscareers/job/Waltham-MA---Corporate-Headquarters/Client-Services-Support-Specialist_R0012471/apply Job Description: The Desktop Support Specialist will work closely with IT management and Network Engineering to help resolve issues and problems reported by Globals end user community. This person will be responsible for the timely resolution of end user issues, the escalation of issues and requests when necessary, reporting issues that require additional levels of expertise. The Specialist will also be responsible for updating or creating knowledge base content as they resolve problems and issues. They may be asked to provide input and suggestions for helpdesk improvement. This role requires regular interaction with IT Solutions Architects and management, necessary to resolve technology issues and/or improve IT services. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: The setup and maintenance of ... - Permanent - Full-time

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